Week 1 Videos

Great Service… What & Why

Part 1 - Introduction to Week 1 and a warm-up exercise where participants describe their business personality in terms of a vehicle ...



Part 2 - Route Map and Ground Rules for the programme ...



Part 3 - Participants share stories of great and poor customer services, discuss evidence of teamwork in their stories, and how good or bad service affects a customers choice to return, and their loyalty ...



Part 4 - Barriers to customer expectations and top tips ...