Week 2 Videos

Dealing With Change


Part 1 - Introducing dealing with change, and continuous improvement. Looking at an example of how a major corporation strives to continuously improve their business




Part 2 - Continuous improvement exercise ...

* How do customer's needs and expectations change?
* In what way does the competition make you change?
* How might your products and services change in the future?
* How has Plumstead changed?




Part 3 - Continuous improvement exercise ...

* Customer Focused Procedures
* Commited Staff
* Easy to do business with




Part 4 - Monitoring continuous improvement